At DIGIVERSE, we want you to have a smooth and satisfactory shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be provided.
Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
DIGIVERSE reserves the right to cancel an order in circumstances including product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, incorrect customer information, or delivery restrictions.
If DIGIVERSE cancels a prepaid order, the eligible amount will be refunded through the applicable payment method or payment channel.
Refunds
Refunds may be provided where an order is cancelled, an eligible return is approved, or a refund is otherwise applicable under our policies.
For prepaid orders, approved refunds will generally be processed through the original payment method or the payment channel used for the transaction.
For Cash on Delivery orders, where a refund is applicable, customers may be required to provide valid bank account or other payment details necessary to process the refund.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team promptly after delivery.
We may request photographs, videos, order details, or other information to assess the issue.
After verification, an eligible resolution may include a replacement, return, refund, or another appropriate solution, subject to product availability and applicable policy conditions.
Non-Eligible Refunds
A refund may not be available for products that:
- Have been used, washed, altered, or damaged after delivery
- Are returned without the required original packaging or accessories, where applicable
- Show signs of misuse or negligence
- Are returned outside the applicable return period
- Do not meet the conditions specified in the applicable return policy
Certain products may also have specific return or refund conditions due to their nature.
Refund Processing Time
Once a refund is approved, processing time may vary depending on the payment method, payment gateway, bank, or financial institution.
DIGIVERSE cannot guarantee the exact time required for a refunded amount to appear in the customer’s account after the refund has been initiated.
Shipping Charges
Where applicable, delivery or shipping charges may be treated separately from the product amount when calculating an eligible refund. The final refund amount will depend on the circumstances of the return, cancellation, or refund.
Contact Us
For cancellation or refund assistance, please contact us with your order details.
DIGIVERSE INNOVATIONS PRIVATE LIMITED
Brand: DIGIVERSE
Email: business@digiverseinnovations.com
Phone: 8824213867
Website: https://www.digiverseinnovations.com/
Registered Office:
W. No. 16, Near Ganesh Mandir,
Lachhmangarh, Sikar,
Rajasthan – 332311, India.
We recommend contacting our customer service team as soon as possible if you need to cancel an order or report an issue with a delivered product.
