DIGIVERSE provides delivery services across India for eligible products and serviceable locations.
We work with logistics and courier partners to deliver orders to the address provided by the customer during checkout.
1. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable.
Processing time may vary depending on:
- Product availability
- Order volume
- Product category
- Verification requirements
- Payment confirmation
- Operational conditions
Orders placed through Cash on Delivery may be subject to additional verification before dispatch.
2. Delivery Address
Customers must provide a complete and accurate delivery address during checkout.
This may include:
- Full name
- House/building number
- Street/locality
- City/town
- State
- Pincode
- Valid mobile number
DIGIVERSE cannot be held responsible for delivery issues caused by incorrect, incomplete, or outdated address information supplied by the customer.
3. Delivery Across India
We aim to provide Pan-India delivery wherever our logistics partners have service coverage.
Certain remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.
4. Tracking
Where tracking is available, customers may receive shipment or tracking information through the contact details provided during checkout.
Tracking information may take some time to become active after an order is handed over to the logistics partner.
5. Delivery Delays
Delivery dates and estimates may be affected by circumstances including:
- Weather conditions
- Public holidays
- Transportation disruptions
- High order volumes
- Courier delays
- Remote delivery locations
- Incorrect address information
- Customer unavailability
- Events outside our reasonable control
We will make reasonable efforts to assist customers when delivery issues arise.
6. Failed Delivery Attempts
If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, additional delivery attempts may be made according to the logistics partner’s process.
For COD orders, repeated failed delivery attempts may affect future COD availability.
7. Damaged or Incorrect Orders
Customers should inspect their order upon delivery where reasonably possible.
If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer support team as soon as possible with your order details and any required photographs or supporting information.
8. Contact for Delivery Issues
For delivery assistance:
Email: business@digiverseinnovations.com
Phone: 8824213867
Please include your order number when contacting us about an existing shipment.
