DIGIVERSE, operated by DIGIVERSE INNOVATIONS PRIVATE LIMITED, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, process, store, and protect information when you visit or use our website, place an order, contact our customer support team, or otherwise interact with DIGIVERSE.
1. Information We Collect
Depending on how you use our website, we may collect information including:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping or delivery address
- Order and transaction details
- Product and purchase preferences
- Information provided when contacting customer support
- Information submitted through forms on our website
- Device, browser, IP address, and website usage information where technically collected
We collect only the information reasonably required to provide and improve our services.
2. How We Use Your Information
Your information may be used for purposes including:
- Processing and fulfilling your orders
- Confirming and communicating order details
- Arranging delivery of purchased products
- Processing online payments
- Providing Cash on Delivery services where available
- Responding to customer enquiries
- Handling returns, refunds, exchanges, and cancellations
- Providing order and delivery updates
- Improving our website, products, and customer experience
- Preventing fraudulent or unauthorized transactions
- Maintaining records required for business, accounting, tax, and legal purposes
- Communicating important information relating to your orders or use of our services
3. Payment Information
Online payments made through our website are processed through our authorized payment gateway, Airpay Payment Services Private Limited.
Payment information may be processed directly by the payment service provider in accordance with its own terms, privacy practices, and security measures.
Customers should avoid sharing complete card numbers, CVV numbers, OTPs, passwords, or banking credentials with anyone claiming to represent DIGIVERSE.
4. Sharing of Information
We may share necessary customer information with trusted third parties when required to complete your order or provide our services.
These may include:
- Payment gateway and payment service providers
- Courier and logistics partners
- Technology and hosting service providers
- Customer support service providers
- Professional or legal advisers where necessary
- Government authorities or regulatory bodies when legally required
We do not intend to sell your personal information to third parties.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve performance, understand website usage, and provide a better shopping experience.
You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers should therefore take appropriate precautions when using online services.
7. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements.
8. Third-Party Websites
Our website may contain links or integrations to third-party websites, services, payment providers, or other platforms.
DIGIVERSE is not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those third parties before providing information.
9. Children’s Privacy
Our services are intended for general consumers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
10. Changes to This Privacy Policy
DIGIVERSE may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
Any updated version will be published on this page with the revised date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
DIGIVERSE INNOVATIONS PRIVATE LIMITED
Brand: DIGIVERSE
Email: business@digiverseinnovations.com
Phone: 8824213867
Website: https://www.digiverseinnovations.com/
Registered Office:
W. No. 16, Near Ganesh Mandir,
Lachhmangarh, Sikar,
Rajasthan – 332311, India
